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Return Policy

Please read carefully about the return policy or refund terms before purchasing, as exchange and refund may not be available for certain products and circumstances. If in doubt please don't hesitate to contact us.

Return or refund terms

Please note that our website aims to represent the exact products being purchased. However due to the colour distortion of computer screens, we can not exchange product due to minor colour contrast where functionality of the product is not compromised. 

Due to the hygiene and high intimacy of our products, we generally do not accept return or refund except for the following conditions:

  • Product Defects where functionality of the product is compromised.
  • Incorrect despatch from our warehouse

Returns or returns or refunds must be unused and in the original state of sale, together with all parts and accessories provided with the goods, including instructions, certificates, labels, labels, consumables, bags and boxes.

All claims must be submitted within 3 days after receipt of the products. After inspection and approval we will arrange the necessary collection.